Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at frostandfur@gmail.com. If your return is accepted, we'll let you know how and where to send your package. Our policy is you cover the shipping back to us, and if you are exchanging items, we will cover the shipping of the new items back to you. Items sent back to us without first requesting a return will not be accepted.

Orders that are placed locally, in Juneau Alaska, using the free delivery option can be exchanged or returned within 30 days at our workspace. Contact us for a time and date, and we will set up an exchange or return. 

Orders placed at our storefront may be returned to the storefront within 30 days. 

You can always contact us for any return question at frostandfur@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We will not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.